Home > Factual > Richard Wilson On Hold on Channel 4 tonight (VIDEO) January 16th, 2012 by Lisa McGarry. No comments Everywhere you turn humans are being replaced by machines. Whether you are shopping, banking, parking the car or booking an evening out, the chances are it is computers or an automated phone system and not real people that you will be dealing with. Actor Richard Wilson returns to Channel 4 to investigate the rise of automated services across Britain and put the machines to the test, to reveal who’s really benefiting from the switch to DIY technology. Richard struggles with a supermarket self-service till, takes 15 minutes to pay for parking by phone and totally fails to get voice-activated cinema booking lines to understand him. In a bid to put automated phone systems of some of the country’s largest services providers to the test, Richard creates his own call centre and reveals the best and worst for on-hold waiting time. More and more companies are using voice...